Privacy Policy

The purpose of this Privacy Policy is to inform you about Thinkrr.ai and its affiliates (collectively, “Thinkrr”, “we”, “our” or “us”) privacy practices, including how we collect, use, and disclose your personal information when you interact with our website (thinkrr.ai) and with our products and services. This Privacy Policy relates to all of our activities, unless we have provided you with a separate Privacy Policy for a particular product, service or activity.

In this Statement, we use the word “Customer” to refer to anyone who has subscribed to or paid for use of our services. We use the word “you” to refer to any other individual user of our services, such as an employee of a customer, or an individual browsing or using our website and web-based resources.

Please review this Privacy Policy carefully. By submitting your personal information to us, by using our website, or by otherwise accessing or using our services, you consent to our collecting, using and disclosing your personal information as set out in this Privacy Policy.

What This Privacy Policy Covers

This Privacy Policy covers the following topics:

• Personal Information We Collect
• How We Use Your Personal Information
• How We Share Your Personal Information
• Your Consent to the Collection, Use and Disclosure of Your Personal Information
• Our Use of Cookies
• Google Analytics
• Google User Data
• Limited Use of Google User Data
• In-Product Privacy Notifications
• Maintaining Current Google Data Practices
• Opting Out of Marketing Communications
• Retention, Storage, and International Transfer of Personal Information
• Information Security
• Your Rights Regarding Your Personal Information
• Third-Party Websites and Services
• Changes to this Privacy Policy
• How to Contact Us

Personal Information We Collect

“Personal information” means information about an identifiable individual. This information may include, but is not limited to, your name, mailing address, e-mail address, telephone number and country of residence.

We may collect, use, and disclose different types of personal information, depending on our relationship with you. Generally, we collect the following types of personal information (not all of which may apply to you):

• contact information, such as your name, address, e-mail address and telephone numbers;
• technical and usage information when you use our website, such as your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website;
• information input by you, one of our users, and generated by use of our services, including audio recordings;
• event participation information, such as your enrollment and attendance at our events; and
• marketing and communications information, such as your preferences for receiving our newsletter.

We also collect, use, and share aggregated and anonymized data for any purpose. Aggregated and anonymized data is not considered personal information because it cannot be used to identify you. This does not apply to Google user data: we do not create, use, or share aggregated, anonymized, or derived data from Google user data for any purpose other than providing or improving the user-facing features of our services, as described in the “Google User Data” section below.

Notice to End Users

If you are a user of one of our customers, the customer controls your information processed within our services, including your contact information and call recordings. Please contact the relevant customer for any questions about your personal information.

How We Use Your Personal Information

We generally use your personal information for the following purposes:

• to determine your eligibility for our services in accordance with applicable laws and our policies;
• if you use any of our technology applications, to administer your use of those applications;
• to respond to your inquiries, complaints or requests, and to provide support;
• to communicate with you or to facilitate communication and interaction with other users within our services;
• to manage our business and our arrangements with our clients, including to detect and prevent errors and fraud;
• to improve the effectiveness and efficiency of our operations, products, services, and programs;
• to investigate legal claims and protect our rights, operations or property;
• to provide you with information that we think may interest you, including marketing communications;
• for such other purposes as you may consent to from time to time; and
• as otherwise required or permitted by law.

How We Share Your Personal Information

We generally identify to whom, and for what purposes, we will disclose your personal information (and we obtain your consent to such disclosure) at the time we collect your personal information.

We share your personal information with third party service providers who perform some functionality within our services or otherwise on our behalf, such as customer service, technical support, payment processing, and research and analytics. If you would like more information about our service providers, please contact us using the contact information on our website.

Additionally, we may disclose your information when we believe such disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations or those of any of our affiliates or subsidiaries; (f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.

If we otherwise intend to disclose your personal information to a third party, we will identify that third party and the purpose for the disclosure and obtain your consent.

Your Consent to the Collection, Use and Disclosure of Your Personal Information

We collect, use, and disclose your personal information with your consent or as permitted or required by law. How we obtain your consent, including whether it is expressed or implied, will depend on the circumstances and the sensitivity of the personal information in question. Generally, we will seek your consent at the time we collect your personal information, either orally, electronically, or in writing.

If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect such information from you, and to use and disclose his or her information as described in this Privacy Policy.

If you wish to withdraw your consent to our collection, use or disclosure of your personal information, please contact us using the contact information in the “How to Contact Us” section below. We will accommodate your request to withdraw consent, subject to legal or contractual restrictions. Withdrawal of your consent may mean that we will no longer be able to provide you with certain products or services.

Our Use of Cookies

A “cookie” is a small text file that contains information and is stored on your computer. We use cookies and similar tracking technologies, such as web beacons and pixels, to automatically collect information about your use of our website and your interaction with our emails. Information we collect may include your IP address (or proxy server), device and application identification numbers, location, browser type, internet service provider and/or mobile carrier, pages and files viewed, searches, operating system and system configuration information, and date/time stamps associated with your usage.

We use this information to facilitate the use of our website, for our business or analytical purposes (including to assess website traffic and track search criteria), and to personalize web pages according to your choices and interests.

If you do not wish to accept cookies, you can adjust your web browser settings so that you automatically deny the storage of cookies or are informed each time a website requests to store a cookie. Previously stored cookies can also be deleted through your web browser. Please refer to your web browser’s help pages for more information. Some areas or features of our website rely on cookies and may not work if you delete or decline cookies. For more information about cookies generally please visit www.allaboutcookies.org.

Google Analytics

Our website utilizes Google Analytics, a service from Google, Inc. (“Google”) that uses cookies. The information collected by the cookies (which includes your IP address) is transferred to Google who stores and processes the information in the United States. Google uses the information to provide us with an analysis of your use of our website, overall use of and traffic on our website. You can opt out of Google Analytics by downloading and utilizing the Google Analytics Opt-out Browser Add-on. By using our website, you understand and acknowledge our use of Google Analytics.

Google User Data

Our handling of Google user data is governed by this section. Where it conflicts with any other part of this Privacy Policy, this section controls.

How We Access, Use, Store, and Share Google User Data

When you connect your Google account to our services, we may access, use, store, and disclose your Google user data as follows:

• Access: We access your Google profile information (name, e-mail address) and any other Google services you authorize us to connect with through Google's OAuth consent process;
• Use: We use this information solely to provide you with our services, specifically personalizing your experience and facilitating communication features within our services;
• Storage: Your Google user data is stored securely using commercially reasonable physical, organizational, contractual and technological security measures as described in the “Information Security” section of this Privacy Policy;
• Disclosure: We do not sell Google user data. We disclose Google user data only to service providers that help us operate the specific user-facing features you use, only as necessary to provide or improve those features, to comply with applicable law, or as part of a merger, acquisition, or sale of assets with your prior notice. We do not disclose Google user data for advertising, research, analytics, or any other purpose.

Limited Use of Google User Data

Our use of information received from Google APIs will comply with Google's API Services User Data Policy, including the Limited Use requirements. We collect, use, and disclose your Google user data with your consent or as permitted or required by law. Specifically:

• We only request access to Google user data that is necessary for the functionality of our services;
• We do not use Google user data for serving advertisements;
• We do not permit humans to read Google user data unless we have your express consent for specific messages, it is necessary for security purposes, or it is required to comply with applicable law;
• We do not transfer Google user data to third parties except as necessary to provide or improve our user-facing features, to comply with applicable law, or as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets;
• We do not use Google user data, including data obtained through Google Workspace APIs, or any raw, aggregated, anonymized, or derived data from it, to develop, improve, or train generalized or non-personalized artificial intelligence and/or machine learning models.

Maintaining Current Google Data Practices

We will keep this Privacy Policy and our in-product privacy notifications current regarding our use of Google user data. We will:

• update this Privacy Policy whenever we change how we access, use, store, or disclose Google user data;
• notify you of material changes through our services and/or by e-mail;
• regularly review our data practices to ensure ongoing compliance with Google's API Services User Data Policy; and provide you with current information about our Google data practices.

Your Rights Regarding Google User Data

You may make a written request to access, correct or delete any Google user data about you that we have collected, used or disclosed, and we will provide you with any such information to the extent required by law. You may also:

• View the Google user data we have collected about you.
• Request the deletion of your Google user data from our records.
• Revoke our access to your Google account at any time by managing your permissions in your Google account settings.
• Contact us with any questions or concerns regarding our use of your Google user data.

To exercise these rights or for questions about our Google data practices, please contact us using the contact information in the “How to Contact Us” section of this Privacy Policy.

Opting Out of Marketing Communications

If you no longer want to receive marketing-related e-mails from us, you may opt out of receiving marketing-related e-mails by clicking the “unsubscribe” link at the bottom of any e-mail you receive from us. You may also opt out by contacting us directly using the contact information in the “How to Contact Us” section below.

Please note that if you opt out from receiving marketing-related e-mails, we may still need to send you communications about your use of our products or services, or other matters.

Retention, Storage, and International Transfer of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, and as permitted or required by law.

Personal information may be processed in any country where we have facilities or in which we engage third party service providers to fulfil the purpose for which we collected the personal information. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

Our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and we will continue to comply with all applicable legal requirements. For more information about our policies and practices regarding transfers to other countries, contact us using the contact information in the “How to Contact Us” section below.

Information Security

We have implemented commercially reasonable physical, organizational, contractual and technological security measures with a view to protecting your personal information from accidental or unlawful destruction, loss or theft, unauthorized access, disclosure, copying, use or modification.

Despite the measures outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. In the case of a breach of security safeguards, we will act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.

You are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of our website and/or our services. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the personal information you provide to others through our website or our services. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through our website or our services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information on our website.

Your Rights Regarding Your Personal Information

Individuals have a number of rights concerning their personal information under global privacy laws. You may make a written request to access, correct or delete any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required by law. You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required.

Where applicable, you may be entitled to additional rights, including: (i) the right to withdraw consent to processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to erasure of personal information about you, under certain conditions; (iv) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your personal information is inaccurate; (v) the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions.

Please note that such rights are not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal data that we hold about you. In the event that we cannot accommodate your request, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

When you exercise your right to deletion of your personal information, we will delete your personal information, subject to some instances where your personal information will be maintained for us to fulfill our obligations under contract.

We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose. We will not charge you any fees to access your personal information in our records without first providing you with an estimate of the approximate fees, if any.

Third-Party Websites and Services

We may provide links to third-party websites for your convenience and information. We may also make opportunities available to you to purchase, subscribe to, or use other products or services from third parties with different privacy practices. Those other websites, products, or services are governed by the Privacy Policy and policies of the respective third party. This Privacy Policy does not extend to any websites, products, or services provided by third parties. We do not assume responsibility for the privacy practices of third parties and we encourage you to review all third-party Privacy Policies prior to using third-party websites, products, or services.

Changes to this Privacy Policy

From time to time, we may make changes to this Privacy Policy. When changes are made, they will become immediately effective when published in a revised Privacy Policy posted on our website, unless otherwise noted. We may also communicate the changes to this Privacy Policy by other means.

How to Contact Us

All comments, questions, concerns, or requests regarding your personal information or our privacy practices should be forwarded to hello@thinkrr.ai